FAQs

Got questions? We've got answers

Here you'll find an organised collection of frequently asked questions. Where suitable we've included links to pages so you can find out all there is to know about our games and services. If you can't find exactly what you're looking for please send us an enquiry using the form below.


General


  • Do you accept cash?

    Yes, we accept cash and card.

  • Is there a cloakroom?

    We have an area behind our reception where we can hold coats and bags whilst you enjoy yourself.

  • Can I bring my children?

    For sure, there is plenty of fun to be had for children.


    We do however have a firm policy on Friday and Saturday after 7pm that under 18's are only permitted within the private rooms and must be accompanied by an adult over the age of 21.


    If they are outside of or exit the rooms for any other reason than to use the toilet facilities, they will be asked to leave.


    Past 11pm we are a strictly over 18's venue in any area.

  • Can we stay in the venue after finishing our activity?

    Yes, there is plenty of space in our bar and lounge area to relax and enjoy some food and drink as well as live sports.

  • Do I need to book?

    We accept walk-ins but we do reccomend booking in advance as we do get very busy.

  • Is there a train station near by?

    Yes, East Grinstead train station is an 8 minute walk from the venue.

  • What are your opening hours?

    Monday - Closed


    Tuesday - 13:00 - 22:00


    Wednesday - 13:00 - 22:00


    Thursday - 13:00 - 22:00


    Friday - 13:00 - 00:00


    Saturday - 10:00 - 00:00


    Sunday - 10:00 - 19:00


Kids parties

We have everything you need for a fun and memorable party. So many options to keep your kids entertained for hours.

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  • What are the food options for kids parties?

    We offer a choice of pizza or chicken nuggets, both options coming with a generous portion of tasty fries.

  • Is there a min/max number of kids for a party booking?

    We have a minimum of 6 kids per booking. You can however pay the minimum of 6 and bring less kids if you wish, you will still recieve 6 portions of food.


    We are yet to recieve a booking that our venue can't handle so no maximum number has been set.

  • Do adults need to be present?

    We do require there to be at least one adult over the age of 18, affiliated with the party to be present.


    You're more than welcome to relax in the bar and lounge area or even enjoy one of our other activites.


    But you must be present in the venue whilst the party is going on.

  • What if i've paid and some of the kids drop out?

    If you let us know more than 48 hours before the start of the party we can issue a refund for any kids that are not turning up.


    Providing that number does not go below our minumum requirement of 6 kids for a booking.


Crazy golf

We have everything you need for a fun and memorable party. So many options to keep your kids entertained for hours.

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  • Is there a min/max number of players?

    There is no minimum, you can play the course on your own if you like. 


    There is a maximum of 6 players per tee time.


    If you have a larger group you can book consecutive tee times so you can still go round together.

  • How many hole is the crazy golf?

    18 crazy holes of action packed fun. Suitable for all ages and skill level.


Portable Entertainment

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  • Do you provide hosts?

    Yes, we provide at least 2 hosts for every event.


    They will setup the course (and simulator and outdoor games if booked), be on hand to assist guests with any questions and provide a fun environment for all.

  • Do you supervise the Trackman Simulator?

    Always. With metal shafts being swung around, it is important we are there to supervise. Not only for the safety of all guests but also to ensure you get the most out of the experience.

  • Are kids allowed to play?

    Yes but we do ask that all children under the age of 16 are supervised by an adult (not us) at all times when playing the crazy golf or simulator.

  • What if I book, but on the day it’s raining?

    We have gazebos to cover the entire course on a rainy day. For information on what happens in the event of extreme weather conditions, including (but not limited to), high winds or torrential rain, or any other weather conditions that makes us unable to set up the course, please see our terms and conditions.

  • How long will the service be available to us?

    It all depends on how long you need us there for. We can be ther for 4-6 hours and the price will remain the same.

  • How big is the course? How much space do we require?

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  • How many people can play the Crazy Golf at one time?

    With 9 holes, we can cater for more than one group at a time. We can allow up to 6 players in one group for health and safety reasons. There must also be no more than 1 group playing on one hole at any given time. This means that we can have up to 54 people playing on the course at the same time.

  • How many people can play on the Trackman Simulator at one time?

    We can get up to 8 individual players in each challenge being hosted on the simulator. With quick turnarounds so you won’t be waiting long to hit a ball.

  • Are scorecards provided?

    Yes, you and your new spouse will have your names on custom scorecards that we will design and print before the day.


    Each scorecard will have 6 spaces for the names of each player in the group.


    We will supply 50 personalised scorecards to ensure that nobody misses out.

  • Are there any personalisation options?

    Yes. On top of the scorecards, we are able to personalise a welcome board that we include complimentary with your booking.

  • What are the competitions/games on the Trackman Simulator?

    Technically we can host any game that Trackman has on their software. This includes a massive array of golf courses (all the way from fictional par 3 courses to famous tour venues), Longest Drive, Closest to the Pin, Bullseye, Capture the Flag and a load of kids games to ensure everyone is entertained.


    Our two recommended options, however, are Longest Drive and Closest to the Pin.

  • What happens if something gets damaged?

    We understand that accidents can happen, but it is imperative that you take great care of our course and our Trackman Simulators. 


    Damages, accidental or not, have to be recouped at no loss to Kings18. The cost of any repairs or replacements will be invoiced to the client who made the booking.

  • What happens if someone is injured whilst playing?

    One of our hosts with be trained in first aid. They will be equipped with a first aid kit to use if necessary.


    There are trip hazards around the course so we ask you and your guests to take care when playing to avoid any accidents.


    With great care being taken, we would like to think that all will go smoothly. That being said, accidents can still happen. Kings18 is not liable for any injuries that occur whilst playing the course or the simulator.


  • What equipment do you provide for the Trackman Simulator?

    We provide everything you need in order to have a great time. Clubs (left and right handed), balls, projector, computer for the software, enclosure, hitting mat, hitting screen, and more.

  • What types of surfaces can the Crazy Golf be set up on?

    Some examples of where can set up would be grass, paving, patio or gravel.


    Ideally the surface is flat to stop the ball rolling around on a slope. We will do our best to make the surface as flat as possible by levelling the holes on uneven ground if necessary.

  • Can you set up inside?

    Yes, provided there is adequate space for the course, we can setup inside.


    It is also possible to set up the Trackman Simulator indoors, however, the enclosure is 12 feet wide, 16 feet deep and 10 feet high. We require at least 6 feet of space either side of the enclosure, and at least 4 feet above the enclosure. Please check with your venue that this is possible before hiring the Trackman Simulator.


    If you hire the Trackman Simulator and we are unable to set up outside or inside due to space restrictions, we would be unable to offer a refund.

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Contact us

Kings18, 1st Floor, The Atrium, Kings Street, East Grinstead, RH19 3DJ.

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