Terms & Conditions

Admissions and Identification

King Performance LTD welcomes all ages to use the studio and its facilities. There are restrictions in place due to licensing laws and these have been listed below;



• No under 18’s admitted within the bar area after 9pm every day.
• No under 18’s admitted within the facility after 9pm every day unless accompanied by an adult to use all facilities except the bar area.
• SIA licensed Door staff will patrol the entry and exit to the Studio on Friday and Saturday nights, these will be sourced from an external security company and all complaints or queries can be taken up with the appropriate companies on request. These staff are authorised to check bags or personnel in order to keep safety and security at its highest throughout the studio.

King Performance Ltd of First Floor, The Atrium, King Street, East Grinstead, RH19 3DJ bears responsibility for the following unless stated otherwise within these terms, descriptions for some phrases have been listed below;

Client/User – General public user who can enter the property for use of the facilities when authorised.

Member – A user who has paid a fee and signed up to a membership package for a specified duration

Membership – A contractual agreement for specified use of the facility including discounts, priority booking and other incentives.

Simulator Bay – One of 6 golf simulator bays located within the studio, for use up to 8 persons at any time.

Trackman – Radar technology controlled in all 6 simulator bays which is used to measure golf ball flight and tracking.

Coaching – Tuition provided in Kings Golf Studio by a specified coach, either under the King Performance brand or independently.

The main studio consists of 5 main bays, a bar serving food and drink with access to three different rooms which are available to all clients/users from the general public.

A no running policy is in place throughout the venue and should be adhered to at all times.

Each simulator bay has a clear area laid out with astro turf and during operation only one player is permitted to stand within this area. King Performance LTD cannot be held responsible for injuries where these instructions have not been followed.

Toilets are checked and maintained as per the checklist within the toilet areas, all blockages or breakages to be reported to a member of staff if not noted already. Wet Floor signs will be placed in the correct areas along with signs stating if an area of the toilets are out of use.

All damages and spillages must be reported to a member of staff immediately, failure to do so and resulting injury cannot hold King Performance liable for the aforementioned.

Your safety and wellbeing is of paramount importance to us. In the interests of everyone’s enjoyment and safety, all members of your party are expected to behave responsibly throughout the duration of their visit to the venue.

Kings Management reserves the right to decline to honour a booking and/or eject from the premises any attendee who is seen to be drunk or under the influence of drugs; behaving in a violent, disruptive or irresponsible manner; causing a nuisance to others; or responsible for the commissioning of a criminal or civil offence.

All users must take responsibility for the placement and safekeeping of their personal belongings while present at the venue. King Performance cannot accept liability for any loss or damage to an individual’s possessions or personal belongings during their visit to the studio.

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Bookings can be made for use of the studio through three different methods; Phone, Walk-In and Online Booking.

In all cases, bookings are non-refundable unless suitable reasoning is deemed satisfactory by the management. Where an error has been made, clients are able to contact the studio immediately and have these rectified for no additional charge.

All bookings will be need to be paid in advance either over the phone or via our online booking system this does not apply for ‘walk in’ users.

King Performance LTD welcomes all ages to use the studio and its facilities. There are restrictions in place due to licensing laws and these have been listed below;

• No under 18’s admitted within the bar area after 9pm every day.
• No under 18’s admitted within the facility after 9pm every day unless accompanied by an adult to use all facilities except the bar area.
• SIA licensed Door staff will patrol the entry and exit to the Studio on Friday and Saturday nights, these will be sourced from an external security company and all complaints or queries can be taken up with the appropriate companies on request. These staff are authorised to check bags or personnel in order to keep safety and security at its highest throughout the studio.

King Performance LTD fully comply with the Challenge 25 Scheme and all staff will ask for identification should you be lucky enough to look under the age of 25.

If a member of staff believes they are not right to serve alcohol to an individual this decision is final and must be respected, failure to do so may result in ejection from the premises. Reasons for refusal of food or drink will not be limited to the Challenge 25 scheme, if a user appears to be under the influence of a large quantity of alcohol or becomes intimidating or abuse to staff this will not be tolerated.

All allergen and dietary requests must be made clear to a member of staff prior to ordering. There are signs within the menu clearly stating this.

Kings Kitchen operates on a basis where cross contamination is possible for example non-gluten or non-dairy may be prepared or cooked in an area where gluten and dairy foods are processed. Although every care is taken to prevent this, Kings cannot stop traces detections of said allergens being spread.

Kings believes in security and protection for all of our clients and will never hold any user confidential data without consent. Kings will NEVER pass on or sell any information to 3rd party companies at ANY time.

Card details are disposed of securely and are never kept on computer databases or on site at any given time.

King Performance LTD work closely with our payment providers at Payment Sense and are fully PCI DSS Compliant for all card transactions.

King Performance LTD reserves the right to alter or change these Terms & Conditions at any given time and the above does not affect your statutory rights.

King Performance LTD.